Refund Policy

Last updated: January 1, 2025

At Costa Vida, we are confident in the quality of our authentic Mexican cookbook and want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which we offer refunds, exchanges, and returns for products purchased from our website.

1. Overview

If you are not happy with your purchase, you may request a refund or exchange within 30 days of the delivery date, subject to the conditions described below. Refunds are available for physical cookbooks, and in certain cases for digital products as detailed in Section 5.

2. Eligibility for Refunds

• Damaged or Defective Products: If your cookbook arrives damaged, with printing errors, or is otherwise defective, we will provide a full refund or replacement at no cost to you. Please notify us within 14 days of receiving the item.
• Wrong Item Shipped: If we ship the wrong product due to an error on our part, we will replace it or refund you in full, including any shipping costs.
• Changed Mind: If you change your mind for any reason, you may return an unopened, unused, and undamaged cookbook within 30 days of delivery for a refund of the purchase price, minus original shipping fees.
• Digital Products: Due to the nature of digital downloads, refunds for electronic versions are only offered if the file is defective, corrupted, or inaccessible. No refunds are issued for "I changed my mind" on digital purchases, except where required by law.

3. Non-Refundable Items

The following items are not eligible for refund or exchange:

• Products that show signs of use, writing, highlighting, or damage caused by the customer.
• Items returned after 30 days from the delivery date.
• Downloadable products that have been successfully accessed or downloaded, unless defective.
• Gift cards or promotional credits.

4. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer support team at [email protected] with your order number and reason for the return.
2. Provide proof of purchase (order confirmation or invoice).
3. For physical returns, we will provide a return authorization and shipping instructions. You are responsible for return shipping costs unless the return is due to our error.
4. Ship the item(s) in original packaging, tracked and insured, to the address we provide. We recommend keeping the tracking number for your records.

5. Refund Processing

Once we receive your returned item and verify its condition, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method (credit card, PayPal, etc.). You will receive an email confirmation when the refund is processed. Please note that your bank may take additional time to reflect the credit on your statement.

6. Exchanges

If you received a defective or incorrect item, we will gladly exchange it for the correct product or a replacement copy, subject to inventory availability. Exchanges do not incur additional shipping fees when the error is on our side.

7. Shipping Costs

Original shipping costs are non-refundable, except in cases where we shipped a wrong or damaged item. Return shipping costs for "changed mind" returns are the customer's responsibility.

8. Late or Missing Refunds

If you have not received your refund after 10 business days of approval, first check your bank account. Then contact your credit card company—refunds can take 3-5 additional business days to post. If the issue persists, contact us at [email protected] and we will investigate.

9. Cancellation Policy

You may cancel an order for a physical product at any time before it has shipped. If an order has already shipped, please follow the return process above. For digital products, cancellation is not possible once the file has been sent.

10. Special Circumstances

During sales, holidays, or limited promotions, refund terms may differ. Any special conditions will be clearly communicated at the time of purchase. We reserve the right to deny a refund if we suspect abuse or fraudulent activity.

11. Questions?

If you have any questions about this Refund Policy, or if you need assistance with an order, contact us at [email protected] or call +1 (555) 123-4567. We are happy to help.